Enterprise Conversational AI Platform

What OneReach.ai built with Greelow

OneReach.ai — a conversational-AI and process-automation platform focused on no-code and low-code solutions — decided to expand its engineering team into a nearshore region in South America. They needed a partner that could source senior LATAM talent, plug engineers into the product team without handoff friction, and coach the team as it grew.

Greelow embedded a dedicated squad inside OneReach.ai's in-voice application platform. Every engineer was picked to hit the ground running from day one — no ramp-up quarter, no shadow phase. Communication moved through the client's existing tools (Jira, Slack, Google Meet), so the OneReach.ai team never had to context-switch to work with ours.

The engagement shape

The relationship started in February 2022 and is still active. What began as a first cohort of hires evolved into a permanent extension of OneReach.ai's engineering capacity — the same engineers ship features, maintain the platform, and continuously improve the product's core.

Three things carried the partnership past the "first-six-months" trust barrier where most staff-augmentation engagements plateau:

• Attract, retain, mentor. Greelow doesn't just place engineers — we source, retain, and coach them. Turnover on the OneReach.ai account has stayed low because the engineers see a real career path.
• Continuous quality lift. The team's output has measurably improved over time. Efficiency, productivity, and cost per feature all moved in the right direction.
• Open communication. Weekly rhythms with the OneReach.ai team, direct access to CEO and PM leadership on the Greelow side, no BDR gate between the two engineering orgs.

What the client said

"Their ability to attract, maintain and coach a team is outstanding. Greelow has been able to find excellent resources to extend our product."

— Rich Weborg, Co-founder, OneReach.ai

Why this engagement matters

OneReach.ai is a Gartner Magic Quadrant player in the conversational-AI space. The engineering standards inside their team are high, and the platform's complexity — NLP pipelines, IVR systems, LLM integrations — leaves no room for junior developers pretending to be senior. The engagement is proof that Greelow can source, place, and retain senior LATAM talent at a bar that a top-tier product team recognizes and keeps investing in.

The same shape — nearshore squad embedded directly in the client's engineering org, no middleman, priced by the flat monthly rate — is the pattern we replicate for other conversational-AI and platform-engineering clients today.